Job Description

About the Role: Provide financial, transactional and administrative services to ensure efficient, and accurate delivery of accounts receivable activities across the entire Association. Resolve service requests and other customer inquiries, prepare analysis and reports for decision-making, and support internal and external audit requests. You will report to Manager - Accounts Receivable. You Will: Process invoices, receipts and cash applications. Research and submit invoice, credit and refund requests. Resolve AR inquiries and service requests from business and customers and promptly including items in team inboxes. Process credit and debit memos and refunds coming through workflows. Contact customers and business owners to collect invoice payments and resolve aged invoices. Perform month end close activities and reporting. Perform monthly reconciliations following receivables policies and take appropriate action to investigate variances and resolve them. Perform provision for doubtful debts for selected regions on a monthly basis. Assist to perform analysis on overall receivables financials for team member reporting. Communicate with business owners regarding transaction progress, cut-off times and eminent issues. Address receivables disputes and issues, including customer outreach, to ensure resolution and collection. Clarify, validate and process requests or forward requests to appropriate teams for handling. Perform all process following segregation duty principles, company procedures, and correct accounting conventions. Perform all processes to ensure all Service Level Agreements (SLAs) and KPIs are met. Support internal and external audit requests. Participate in teams to streamline processes and coordinate metrics and goals. Identify process improvement opportunities and provide suggestions and techniques to improve workflow, efficiency and corresponding processes. You Have: Degree/ Diploma in Accounting/Finance or related field. Experienced in related accounting experience. Intermediate proficiency with Excel Prior customer service experience. Must demonstrate English language competency. How We Support You: We provide flexibility to help you achieve a good work-life balance. You\'ll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from. We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, and an employee assistance program. We provide resources that support your mental health and evolve our offerings to meet your needs. We care about our employees\' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family, and your lifestyle. We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development. About Us: At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world\'s most accomplished accountants to stay relevant, meet today\'s demands, and prepare for tomorrow\'s challenges through quality education, resources, and training. Learn more about The Association on LinkedIn and our Career Site . #GreatPlacetoWork We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Additional Information

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