Job Description

DUTIES AND RESPONSIBILITIES:

PRIMARY ROLE

Visa Reapplication Processing (Including program changes, progression, returning students, and rejected visa renewals):

Guide students through the reapplication process and ensure all required documents and proof of payment are received. Create student dockets and prepare documents for EMGS submission. Input and scan documents into the CRM system. Send emails and follow up with students, the International Marketing Department (IMD) and Academic department for any additional required documents. Submit reapplications through the STARS EMGS portal, obtain HOD approval, and forward the payment request to the Bursary Department. Monitor visa application status and apply necessary updates until the Electronic Visa Approval Letter (eVAL) is obtained.
New Visa Applications

Receive applications from the IMD. Open student dockets and prepare documents for EMGS submission. Input and scan documents into the CRM system. Communicate and follow up with students/IMD for any additional required documents. Submit new visa applications through the STARS EMGS portal, obtain HOD approval, and forward the payment request to the Bursary Department. Monitor visa application status and apply necessary updates until the Electronic Visa Approval Letter (eVAL) is obtained.
Electronic Visa Approval Letter (eVAL)

Download the eVAL from the MyStars portal. Upload and update eVAL details in the CRM system. Distribute the eVAL via email to the student, IMD, Academic Department, and agent.
Documentation and System Updates

Continuously maintain and update the reapplication report in Excel. Efficiently manage and update records within the CRM system. Ensure all ISSD files are complete and organized according to the checklist. Manage student withdrawal files: update status in CRM, file documents, and ensure proper filing at the Registry.
Forms Management

Handle progression, transfer, withdrawal, and deferment forms by checking student status, obtaining necessary approvals, and submitting to the Registry.
Passport Acknowledgement Letter

Prepare, scan, and upload the acknowledgement letter in the CRM system. Notify students via email regarding passport collection.
Other Responsibilities

Perform additional duties as assigned by Management.

SECONDARY ROLE

Tracking & Records

Maintain and update the Master Application List for all new applications. Photocopy, scan, and upload documents including post-medical reports, passport copies, i-Kad, medical insurance cards, and others into the CRM system.
Counter Duties

Handle walk-in student inquiries and provide additional assistance as needed.
Immigration Stamp Management

Follow up with postgraduate and IT program students to collect entry and exit stamps. Update relevant information in CRM and Teams, then print and file accordingly. Assist with all inquiries from students of the relevant programmes and provide appropriate support as needed.

SUPPORTING ROLE

Assist new students with post-medical appointments. Conduct orientation briefings for new students. Escort new students for campus tours and coordinate reporting to departments. Accompany students to the Registry for pending document submission and fee clearance. Support airport clearance at KLIA/KLIA2 if necessary. Assist students in obtaining their student ID cards when needed.

PREFERRED QUALIFICATION, EXPERIENCE AND JOB COMPETENCIES

Bachelor's Degree in any fields At least 2-3 Years of working experience in the related field Familiarity with EMGS and CRM system Excellent communication skills and team player High Level of efficiency and accuracy Attention to detail and ability to analyze large amounts of data Job-related applications (Word, Excel, Outlook, Google, Power Point, SAP)
Job Type: Full-time

Pay: RM3,000.00 - RM3,600.00 per month

Benefits:

Health insurance Professional development
Application Question(s):

How long is your notice period? What is your expected salary?
Experience:

EMGS: 2 years (Preferred)
Work Location: In person