Job Description

Client is a data centre provider headquartered in Singapore. With a global platform of data centres in the world\'s major business markets across Singapore, India, Indonesia, Japan, the Philippines South Korea, Thailand, United Kingdom, and Germany. They offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers\' current and future colocation needs.JOB RESPONSIBILITIESStrategic Initiatives

• Reporting to the board and regional CEO, you will establish a new team to provide strategic leadership, technical leadership, governance and oversight of our data centre operations in Malaysia.
• Collaborate with HQ management to provide the 5-year strategic vision and operational roadmap for the Malaysia subsidiary.
• Develop winning strategies for the data centre business to achieve growth and profitability objectives.
• Facilitate collaboration between development management, fund management, project management, construction teams and other vertical disciplines to ensure achievement of overall business objectives.
• Be accountable for the data centre business P&L, setting and monitoring of performance against targets, as well as implementing mid to long term strategies to continually improve performance.
• Maintain an in-depth knowledge of the industry by keeping up to date with macro research and market trends and applying this to relevant areas of the business.

Compliance and Operations Excellence

• Enforce strict compliance to all local laws, regulations and in-house policies to uphold the highest standards of business ethics in all facets of our operations.
• Manage the efficient and financially responsible utilisation of the Company\'s financial, organisational and human resources within defined parameters.
• Strive for operational excellence across key processes and operational pillars in support of the Company\'s overall business strategy.
• Continuously seek and implement initiatives to improve efficiency, performance and growth of the platform.
• Foster a culture that prioritises zero-downtime, 100% SLA adherence rate and unrelenting focus on delivery of exceptional customer service.
• Actively incorporate the Company\'s EHS (Environment, Health, and Safety) policies in decision making process and ensure compliance across the property management spectrum.
• Maintain vigilance to identify operational gaps and actively seeking out solutions.
• Ensure adherence to all EHS, cyber-security and operational process training requirements.

Customer / Stakeholder Management

• Cultivate and maintain good, long-standing relationships with key internal and external stakeholders - including customers, partners, investors, government authorities and internal organizational network to solidify the long-term success of the business.
• Publicly represent the Company with the media and external constituency groups including industry, governmental and financial organizations

Team Management

• Build a supportive team of direct reports to support delivery of the strategic and country-level objectives.
• Ensure alignment with the Company\'s core values and operational principles - including health and safety, sustainability and diversity & inclusion.
• Lead by example and inspire a culture of operational excellence through strategic and hands-on leadership.
• Motivate, develop and retain talents to support the growth and success of the Company.

JOB REQUIREMENTS

• Possess relevant tertiary qualifications in Business, Real Estate or Engineering, combined with advanced subject matter knowledge across multiple functions and exemplary people management skills.
• Senior-level background in data centre operations with demonstrated track record in leading operational teams in Malaysia.
• Knowledgeable in best management practices particularly in delivering business continuity, risk management, incident management and change control in a mission critical 24/7 environment.
• Tenacious in resolving complex issues.
• Experience in stakeholder management, with a strong customer focus.
• Relevant experience in data centre development and product management will be advantageous.
• Familiar with working in a strong corporate governance environment.
• Strong communication and collaboration skills.

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JAC Recruitment