Job Description

We are currently seeking a vibrant and energetic Course Professional Customer Service Assistant to provide exceptional customer service to our students, empowering them on their learning journey!

Challenges and Dissatisfactions You May Face:

• Communication Skills: While handling student inquiries and needs, you might encounter communication barriers but are eager to improve your communication skills to provide excellent service.
• Adaptation to a New Environment: As a recent graduate, you may need to adapt to the work environment, but you are willing to embrace challenges and actively grow.
• Learning Opportunities: You aspire to gain more learning opportunities and room for career development, and we offer a broad development platform for you.
• Team Collaboration: You enjoy teamwork and are willing to work together with passionate colleagues to achieve common goals.

About Our Company:

• We are a storefront corporate training company dedicated to providing students with high-quality training courses, empowering them to succeed in their careers.

Professional Requirements:

• Passion for Customer Service: You are enthusiastic about serving students, enjoying listening to their needs, and fulfilling their requirements.
• Excellent Communication Skills: Possess strong verbal and written communication abilities, capable of building good relationships with students.
• Learning Mindset: Willing to continuously learn and grow, improving your professional knowledge and service skills.
• Team Collaboration: You enjoy collaborating within a team, working together to provide excellent service to students.

Responsibilities

Certainly! The responsibilities of this position include:

• Provide professional customer service to students, addressing their inquiries and fulfilling their needs to ensure they receive timely support.
• Handle student inquiries via phone and email, aiming to increase student satisfaction.
• Assist with student registration and enrollment, ensuring accurate record-keeping of information.
• Monitor student progress and experiences, gather feedback, and work on improving service quality.
• Assist in organizing promotional activities for training courses, attracting more students to participate.
• Collaborate with the team to achieve student training objectives and meet performance goals.

Benefits

Why Join Our Team:

• Learning and Growth: We will provide you with professional training to help you continuously progress in your career development.
• Development Opportunities: We value your personal growth and offer ample opportunities for advancement and career development.
• Positive Atmosphere: Our team fosters a positive and uplifting environment, allowing you to shine in a pleasant work atmosphere.
• Flexible Hours: We encourage a work-life balance, providing you with flexible working hours.

If you are passionate about customer service, enjoy interacting with people, are eager to provide excellent service to students, and aspire to grow in this industry, we welcome you to join our team!

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