Job Description

1) Assist, execute and facilitate all the activities banking operations to ensure effectiveness banking counters in line with policies and guidelines, in order to achieve business target and improve customer satisfaction. 2) Coordinate and execute to achieve business target to ensure profitability and sustainability at branch level. \xe2\x80\xa2 To achieve fee based income and deposit growth at branch level i.e. marketing to walk in customer or existing customers. \xe2\x80\xa2 To support and coordinate with other agencies for marketing bank\xe2\x80\x99s product i.e. fee based, deposit \xe2\x80\xa2 To retain existing customers to the bank \xe2\x80\xa2 Support sales promotion activities including promotional campaigns, marketing events, etch \xe2\x80\xa2 Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers\' needs; directing customers to a branch representative 3)Coordinating and assist customer satisfactions at branch level \xe2\x80\xa2 To communicate personally with customers to ensure customer satisfaction. \xe2\x80\xa2 Provide efficient customer service. \xe2\x80\xa2 Execute all activities banking counters. \xe2\x80\xa2 Assist customer complaints and enquiries at banking area. 4) Coordinate and execute the daily branch operations to ensure day-to-day operations not interrupted. \xe2\x80\xa2 To ensure SOD done before banking operations hour. \xe2\x80\xa2 Ensures the branch and vaults are opened and closed on a timely basis. \xe2\x80\xa2 Daily cash counting if require i.e. SOD, receive cash from CIT, surrender cash to Supervisor, replenishment ATM/CDM, receive cash from/transfer to vault, EOD. \xe2\x80\xa2 Surrender Teller cash box during SOD and EOD \xe2\x80\xa2 CIF creations at branch level if require \xe2\x80\xa2 One of the assign staff for combination/key holder \xe2\x80\xa2 To execute back counter transaction i.e. financing \xe2\x80\xa2 To ensure and execute daily balancing \xe2\x80\xa2 Identify customer and implement Know Your Customer (KYC) for any transactions at banking counter \xe2\x80\xa2 To ensure EOD balance every day \xe2\x80\xa2 To execute replenishment ATM/CDM comply with the Manual Pengurusan Terminal ATM/CDM (MO 256) and if require 5) Execute and facilitate compliance, governance and any related regulatory requirement. \xe2\x80\xa2 To ensure operational excellence and integrity of the branch. \xe2\x80\xa2 To complies with bank operations guideline and policies. 6) Execute and oversee any ad hoc projects assign by the management. Coordinate any ad hoc projects within time line.
At Agrobank, our mission is to provide a holistic range of financial services and banking facilities with a focus on the agricultural sector. We dedicate our priority to the needs of our customer by providing attractive products and services such as savings activities, banking services, takaful, financing and advisory services. Agrobank is the continuity of the former Bank Pertanian Malaysia which has 40 years experience in agricultural banking and an excellent track record in shaping and developing successful entrepreneurs. With a wide network of branches throughout Malaysia, we are confident of providing the best services to all. Agrobank is a Government-Owned Bank under the Minister of Finance Incorporated (MFI). The bank\'s financing of the agricultural sector is driven by a policy set forth by the Ministry of Agriculture and Agro-Based Industry (MOA). Agrobank today operates through 190 branches throughout Malaysia, and employs over 3,400 employees.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5