Job Description

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.

Qualifications

Purpose of Role: To bill customer timely and accurately, contact with customer to ensure acceptance.

To collect accounts receivables and cash on open invoices for allocated region/country and troubleshoot, while adhering to global process & procedures, interfacing with customers as required. Take the lead on the customers assigned and ensure that the accounts receivable is in good state and issues getting addressed or escalated.

Scope of Role:

Billing & Collections for allocated region/country & No direct reports

Key Responsibility Areas: * Operations Delivery

• Customer Interaction
• Exception/Escalation Handling
• Report Generation
• Invoice Printing and Delivery

Key Tasks:

1. Operations Delivery

\xc2\xa7 Contact customer, per global process & procedures, to collect on the open receivables

\xc2\xa7 Probes customer, in case of nonpayment, to understand the issues and work to resolve the issues hindering payments

\xc2\xa7 Take action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment

\xc2\xa7 Take necessary action in cases of payment failure beyond stipulated time period and escalate, if required, to management and key stakeholders

\xc2\xa7 Meet KRA assigned monthly/quarterly

\xc2\xb7 Cash Collations

\xc2\xb7 AR
60 days

\xc2\xb7 AR
360 days

\xc2\xb7 Process adherence

2. Customer Interaction

\xc2\xa7 Interacts with the customer, based on information collected, to ensure payment

\xc2\xa7 Resolve and respond to customer queries timely and professionally. Example: account reconciliation, issues reported

3. Exception/Escalation Handling

\xc2\xa7 Handles exceptions relating to process within one\xe2\x80\x99s scope

\xc2\xa7 Escalates to Collections management and key stakeholders, as required

\xc2\xa7 Takes responsibility for resolution in case of escalations

4. Report Generation

\xc2\xa7 Generates necessary regular and ad-hoc reports

5. Invoice Printing and Delivery

\xc2\xa7 Bill customer with local invoices based on booking information

\xc2\xa7 Ensure customer\xe2\x80\x99s receipt of the invoices

\xc2\xa7 Interface with related departments and government authority for invoice related issues

6. Language

\xc2\xa7 Proficient in Japanese, Chinese and English

Oracle