WHO WE ARE? InstaDuit is a next generation digital lender bringing together cutting-edge technology, artificial intelligence and machine learning to empower consumers and financial growth. Using frontier technology, we make our loan application experience simple, speedy and friendly for everyone. Our goal is to help customers who don\xe2\x80\x99t want to use conventional banks while bringing fair and transparent financial services to everyone. JOB SUMMARY Responsible for overall loan operations management and supervision of the loan operations staff. This includes the preparation of loan files for credit review, managing customer contract signings and disbursements of loans. Additionally the department handles inbound customer inquiries and works closely with the sales team to ensure the loan applications meet all the policy requirements. JOB DESCRIPTION Manage application input in the loan system and verification procedures for all loan applications. Maintain work flows for all stages of loan input. Responsible for leading, training and supervising the operations staff to ensure the department meets organizational goals. Responsible for audit of loan operation activity, reviews daily reports for accuracy, and responsible for monthly and/or quarterly reports as required Contact clients to gather financial data and documentation in order to complete loan applications Perform employment verification for loan applicants through a variety of different methods Calculate financial ratios and obtain credit reports to complete the loan file are ready for credit review Handle inbound calls and customer inquiries. Set up payment plans and maintain updated records of loan applications Input customer payments daily into loan system and prepare weekly reconciliation reports Manage the complete loan contract process from managing appointments with customers to obtaining stamp duty and returning contracts to customers. Work closely with telesales and collections teams to ensure sales and recovery targets are met Maintains customer confidence by keeping loan information confidential. PREFERRED QUALIFICATIONS Minimum 8 years experience in banking or consumer lending industry. Must have 5 years of operations team leader experience Solid knowledge of Malaysian consumer lending industries regulations procedures and financial documentation. Knowledge inbound and outbound call center operations Detailed knowledge of lending products (personal loan, hire purchase or mortgage) Knowledge of Bank Negara and KPKT lending regulations Ability to handle confidential data in an ethical and professional manner. Excellent customer service skills. Experience working with digital financial systems. Must be highly organized and able to work in a fast paced environment managing multiple projects and possess effective interpersonal, organizational and analytical skills Establishes and nurtures relationships with key partners and stakeholders Excellent communication skills including verbal, written and interpersonal. Ability to communicate with staff at all levels. Demonstrated leader with ability to motivate staff and produce a high performing team IF YOU ARE INTERESTED, check us out at www.instaduit.com. If we meet your career goals , then please send your CV to hr@instaduit and we will get in touch with you.
Licensed Moneylender & Credit Community in Malaysia Registered Company: BB Capital Sdn Bhd (1061440-P) KPKT License No.: WL6540/10/01-4/151122 Advertising Permit No.: WP6540/10/01-3/151122, Validity Period 16/11/2020 \xe2\x80\x93 15/11/2022 Personal Loan Interest rate: Max 12% per annum (secured personal loan) & 18% Per Annum (unsecured personal loan)
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5