Job Description

Summary of Role:

The position requires exceptional customer service skills and a strong desire to be on a continual journey of learning a variety of products, content types and customer \xe2\x80\x9cpersonas\xe2\x80\x9d. Mastery of spoken and written English, having a positive and friendly demeanor, great problem-solving skills, and both confidence and poise in all customer interactions, particularly via phone, are a must. Additional language skills, particularly in Mandarin, Japanese and Korean proficiencies are a definite plus.

About You:-

• Undergraduate degree from an accredited college or university required
• 1-3 years of customer service experience
• 1-3 years of helpdesk, technical support background
• 1-3 years of Legal experience or Law graduate who do not intend to practice legal
• Analytical, troubleshooting, and decision-making skills
• Strong interpersonal skills in dealing with people at all levels
• Excellent writing, phone handling, communication, and problem-solving skills
• Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style
• Ability to communicate with poise and confidence working through complex issues
• Proven customer service skills including acting with urgency, being proactive, thinking like a client, following up and following through, and never settling for delays or a less-than great experience
• Attention to detail and ability to multitask and while maintaining a sense of urgency
• Consistent, positive attitude and deep customer service orientation
• Ability to think logically, critically, quickly, and strategically to solve issues
• Ability to meet departmental deadlines and use effective organization and planning skills
• Desire to remain in and grow an exciting career within a dynamic, innovative company

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate