Job Description

Duties and Responsibilities

• Ensure routine and scheduled tasks are carried out
• To be stationed at each respective areas as assigned
• To assist customers and patients and attend to all their enquiries
• To direct customers to their desired locations
• To provide support and assistance to the other departments (where required)
• To control crowd at the lift areas
• To assist customers to fill up the Patient Experience via QR code/tablets
• To keep updated with all the new information regarding hospitals i.e consultant directories and facilities in the hospitals
• To inform the respective department in the event of i.e faulty lift, not enough chairs, single queue system down/ machine out of paper.
• Ensure that customer satisfaction is fulfilled and exceed where possible and candidate can achieved by maintaining:
• a smile, eye contact and greet customers by addressing them as Sir/Mdm.
• To promote teamwork among staff by developing good rapport with other department while carrying out duties
• Be proactive in assisting the customers
• Ensure proper and clean attire during working hours
• Maintain personal hygiene

Job Requirements

• Candidates with limited experience or Student on semester break are encouraged to apply, training will be provided.
• For student applications, must be able to commit 3 months contract
• Willing to work in Sungai Long, Teluk Intan, Kota Bahru or Batu Pahagt
• Jobs required a lot of standing and walking

Job Type: Full-time Salary: RM2,800.00 - RM4,000.00 per month Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• Mandarin (Required)
• Bahasa (Required)