Job Description

Ambassador and Champion of Customer Care Centre (CCC) \xe2\x80\xa2 Be an ambassador and champion of Operational Excellence for all Divisions \xc2\xb7 Implementation & standardization of CCC Structure, System & Process (including generating the value-stream mapping on CCC processes) \xe2\x80\xa2 Monitoring the performance of team members to ensure efficiency in service operations and meeting individual & group targets. \xe2\x80\xa2 Ensure efficient CCC order processing [eg. manage customer requested ship date (CRD)] and clearance of CCC-purchased stock (eg. Delivered not Invoiced, Loan/WIP/Consignment, Open SO, Open PO, Cross Dock, Direct Delivery & Production Orders) \xe2\x80\xa2 Identify the operation challenges faced by the CCC staff in all divisions and propose solutions accordingly \xe2\x80\xa2 Lead & carry out process improvement to overcome operation challenges (eg. manual processes automation) \xe2\x80\xa2 Some travel to other divisions may be required to support business needs \xe2\x80\xa2 Perform other ad-hoc duties as assigned by HOD. Requirements: \xe2\x80\xa2 Minimum Degree in Business Administration or equivalent \xe2\x80\xa2 At least 2 years of working experience in the relevant field \xe2\x80\xa2 Good communication and interpersonal skills \xe2\x80\xa2 Strong computer skills and familiar with ERP System, Microsoft Word, Excel, and Power Point. \xe2\x80\xa2 Strong command of English both verbal & written and Bahasa Malaysia \xe2\x80\xa2 Demonstrates the ability to meet tight deadlines and make quick decisions in a very versatile environment. \xc2\xb7 Leadership attributes the self-motivated ability to work independently with minimal supervision and the ability to make recommendations and influence the targeted audience. \xe2\x80\xa2 Strong team spirit player with a positive attitude and the drive to improve processes. \xe2\x80\xa2 Able to commute to Bangi
KVC Industrial Supplies Sdn. Bhd. is Malaysia\xe2\x80\x99s leading industrial solution provider, headquartered in Bandar Baru Bangi, Selangor. Founded in 1989, our business has grown and expanded across Malaysia. We have more than 20 sales office with more than 700 associates serving 6,000 active customers. To ensure sustainable growth, we diversified our business to continue to exceed our customer\xe2\x80\x99s expectations. In 2012, KVC formed an alliance with Sonepar (www.sonepar.com), the Number 1 Global Electric Distributor to pool industry insights and further accelerate our growth. OUR PEOPLE ARE IMPORTANT TO US Besides hiring new talents, we spend a lot of our time developing our existing talents. No matter who they are, everyone is given equal opportunities to grow and develop in KVC. To succeed in our goal of \xe2\x80\x9cGrowth Through Partnership\xe2\x80\x9d, we aim to create a strong performance culture by establishing a lifelong learning concept through our Learning and Development Program \xe2\x80\x93 \xe2\x80\xa2 Next Generation Development Program \xe2\x80\xa2 Manager Development Program \xe2\x80\xa2 Executive Development Program \xe2\x80\xa2 KVC Structured Internship Program KVC was awarded the Silver Award for Employer of Choice (Private Sector) in the 19th Malaysia-International HR Awards 2019, hosted by the Malaysian Institute of Human Resource Management (MIHRM).
Bachelor\'s or Equivalent