Job Description

About Windscreen2U

Windscreen2U is a leading provider of windscreen repair and replacement services in Malaysia. Renowned for our commitment to high-quality workmanship and exceptional customer service, we are growing fast and we want you to grow with us. We are currently looking for a passionate and customer-centric individual to join our team as a

Customer Care Assistant

.

Key Responsibilities :-

Serve as the first point of contact for customers via phone, email, social media (Messenger, WhatsApp), and other channels. Actively listen to customer inquiries and concerns, providing prompt and effective solutions. Work closely with internal departments such as Purchase, Transport, Warehouse, and Operations in order to ensure smooth order processing, deliveries, and service appointments (in-house and on-site). Handle daily tasks such as preparing quotations, tracking orders, generating invoices and cash bills, and processing backorders. Follow up on quotations and customer payments to ensure timely settlements. Communicate regularly with service outlets to ensure job completions meet deadlines. Proactively inform customers about any potential delays due to stock or logistical issues. Collect and analyze customer feedback, sharing insights with management to drive service improvements. Maintain an in-depth understanding of Windscreen2U's products and services. Assist in refining customer service processes and provide administrative support to workshop operations. Perform additional administrative duties as required.

Requirements :-

1-2 years of experience in customer service or sales. Genuine passion for delivering excellent customer service with a strong sense of urgency. Able to perform effectively in a fast-paced environment and maintain professionalism under pressure. Strong sense of responsibility, with the ability to work independently and as part of a team. Excellent communication and interpersonal skills, with the ability to engage customers from diverse backgrounds. High attention to detail and strong commitment to accuracy. Proficient in cloud-based spreadsheet tools, particularly

Google Sheets

and

Microsoft Excel

.

Willing to work on Saturdays and Sundays

(weekday rest day will be provided).

What We Offer :-

Competitive salary and benefits package. Opportunity to grow with a dynamic and expanding company. Be part of a passionate team focused on delivering customer satisfaction. Play a vital role in ensuring seamless operations and customer delight.

Why Join Us :-

At

Windscreen2U

, we're more than just a service provider, we're a team driven by excellence and care. If you're a motivated individual with a love for customer service and a strong work ethic, this is your chance to build a rewarding career with us.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person