Job Description

Your Responsibilities

• Handle all customer interactions (e.g. calls or live chat or Social Media or E-mail) on a timely basis and initiate best possible solutions, and ensure your/ your team\xe2\x80\x99s KPIs are met / achieved consistently.
• Deliver excellent services and make every encounter with Digi a delightful experience for every customer.
• Educate customers about Digi\xe2\x80\x99s products and services and inform them to various self-help channels.
• Identify opportunities to upsell relevant Digi products whenever possible
• Ensure that all actions taken to handle a customer\xe2\x80\x99s enquiry / problem / complaint are in compliance with the company standard operating procedures & policies, and to escalate the matter to the relevant higher authorities in the event of exceptions.
• Maintain confidentiality of the Digi\xe2\x80\x99s customers data in-line with the company\xe2\x80\x99s PDPA policies
• Flexible in your role and be able to work cross-functionally i.e. as a back-up staff across all CS units, or any other location assigned by the management.
• To attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
• To assume any other ad hoc duties assigned by the Management, whenever required

Basic Salary : RM1,800 \xe2\x80\x93 RM2,300
Duration : 12 Month Contract (Opportunities for permanent)
Office Location : 10, Jalan Delima 1/1, Subang Hi-tech Industrial Park, 40000 Subang Jaya, Selangor
Working Days : Monday \xe2\x80\x93 Sunday (5 days work, 2 days off)
Working Hours : 24/7 rotational shift (8 horus working, 1 hr break)

Benefits:

• EPF & SOCSO
• Medical Benefits (AIA)
• Training provided (1 month)
• Shift Allowance up to RM200, Transportation Allowance RM11/ day
• Overtime provided
• Free parking

Requirement:

• Must have at least SPM qualification.
• Able to speak well in English & Bahasa Malaysia
• Fresh graduate are welcome.
• Able to work in a fast pace and high energy environment.