Customer Care Coordinator
Job Description
Job Responsibility Provide timely support to customers through available communication channels (inbound, outbound calls and email) Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information\'s To ensure efficient problem and complaint resolution. Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter. Pro-active support to customers to prevent damage to brand loyalty Job Requirements A college graduate with minimum 1 year of customer service experience Min 1 year customer service or call centre experience Has strong Mandarin verbal and comprehension skills and moderate English verbal and comprehension skills Banking will be an added advantage. Job Benifits Medical and Insurance Coverage EPF, Socso, EIS and etc. Annual Leave Medical Leave Career Progression World Class Training provided (Soft skill, system, SOP and product knowledge)
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Job Detail
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Job IdJD999956
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned