Job Description

Job Summary:

We are seeking dedicated and service-oriented individuals to join our

Medical Support Customer Service Team

. This role involves managing customer interactions across

Voice (Inbound Calls)

and

Non-Voice (Email, social media & WhatsApp)

channels for healthcare-related inquiries.

You will be the frontline liaison between patients and healthcare providers, ensuring effective communication, accurate information sharing, and smooth appointment coordination.

What you'll be doing:

Handle customer inquiries related to medical services, hospitals, clinics, and specialists via Voice and Non-Voice channels. Manage inquiries related to appointment booking, general inquiries, emergency calls, complaints Schedule and coordinate appointments according to doctor/specialist availability. Gather required information from customers and respond with accurate guidance based on system checks and hospital policies. Serve as the bridge between patients and hospitals, ensuring smooth communication and professional handling of requests.

We are looking for:

Diploma and above Proven experience in customer service, call center support or a related field Execellent verbal communication skills with a professional, friendly tone Ability to manage calls efficiently in a fast-paced environment.

Working Hours:

Working Days: Monday - Sunday (45 Hours working per week)*
Operation Hours:

24 hours

OR 8am-8pm (Depends on operation arrangement)*

What we offer:

Basic Salary: RM2,800.00 - RM3,000.00 (Based on experience) KPI Incentive: RM500.00 (Performance based) Language Allowance: RM300.00 (only if applicable) Attendance Allowance: RM100.00

Additional Benefits:

Annual Increment (based on performance) Annual Bonus (based on performance) Shift Allowance (if applicable) OT Allowance (if applicable) Comprehensive training and proper onboarding will be provided

Working Location:

Menara Tokio Marine Life, Jalan Ampang

Accessible by Public Transport:

Ampang Park LRT Station (Kelana Jaya Line) Ampang Park MRT Station (Putrajaya Line)
Job Types: Full-time, Fresh graduate

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Application Question(s):

Are you willing to work 24/7 Rotational Shift? How long you need to tender the notice period for resignation current company? What is your salary expectation?
Work Location: In person