Customer Care Executive

Kepong, Kuala Lumpur, Malaysia

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Education Experience: SPM Certificate holder with working experience OR Diploma holder with no work experience is required;
Experience in customer service/sales support/call center would be beneficial;
Proficiency in English and Bahasa Malaysia both verbal and written.
Fluent in written and spoken Mandarin to converse with Mandarin-speaking customers also preferred;
Proficient in Google Suite / MS Office;
Pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience
Fresh graduates are encouraged to apply.

Responsibilities

Handle inbound/outbound enquiries from various channels (phone calls, email, Whats-App and Facebook);
Always work closely with team members and leaders to achieve quality results and productivity.
To channel and escalate any unresolved issues/complaints to other stakeholders or next level within the agreed procedure.
Support ad-hoc tasks and projects from time to time which assigned by the Team Lead

Benefits

Ricebowl

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