Customer Care Executive
Kuala Lumpur, Malaysia
Job Description
Customer Care Executive Working Location : Old Klang Road, KL Working Hours : Any 5 days a week (may including weekend), 2 shift rotation
- 10am \xe2\x80\x93 7pm
- 1pm \xe2\x80\x93 10pm
- To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps \xe2\x80\x93 Atlas).
- To educate the apps users on how to use new features or add on programs.
- To identify and provide feedback from customers to support team for continuous improvement.
- To summarize all FAQ and do documentation for further improvement.
- To update reported issues and work closely with IT department technical support team to assure quality client customer service.
- Candidates possess at least SPM certificate.
- Energetic and self-motivated
- Team player
- Good communication skills, outspoken
- Ability to organize daily workload by priorities.
- Must be able to handle fast-paced working environment.
- Internet savvy and basic knowledge in Microsoft Office
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Monday to Friday
- Yearly bonus
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Customer Care Specialist: 1 year (Preferred)
- Mandarin (Preferred)
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Job Detail
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Job IdJD993521
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned