Job Description

Location: Seksyen 13, Petaling Jaya Working Days: Mon-Fri, 8.30am-5.30pm (Hybrid Working Mode) s: First level general support pre-sales and post-sales, telephone, email and digital platforms to SE customers and partners Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer\'s support needs Managing transactional orders backlog in ensuring timely deliveries as per customers\' requested delivery dates Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints Support and resolve customer logistic product quality/returns and commercial issues Proactively follow up on all commitments and customer details Strong Collaboration with Marketing on new product launches Ongoing proactive research and learning about new products, technologies and applications Improve Customer Satisfaction by providing a high quality professional Primary Support to customers Lead transformation initiatives such as process simplification and improvement on Customer Service Support process Carry out other related tasks assigned in order to support the team and other department to achieve company\'s objectives Requirements: Diploma/Degree in any specialization (advantage if Engineering degree) Knowledge in SAP highly preferred Prefer experiences in logistic company Excellent interpersonal and time management skills Strong verbal and written communication skills are required Ability to multi task (logging queries while speaking with customers); Ability to work under pressure Positive to changes and continuous improvements mindset

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