Job Description

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, any field
• Fresh graduates/Entry level applicants are encouraged to apply
• Hardworking and willing to learn
• Excellent interpersonal, written, and oral communication skills
• Customer oriented with good interpersonal and communication skills
• Proactive & have a great sense of urgency
• Positive attitude and mindset in delivering performance.
• Required Skill(s): Computer Literate, Good Interpersonal Skills, Ability to multitask
• Good command of English and Bahasa Malaysia
• Knowledgeable of government E-Perolehan system is an advantage

Responsibilities

• Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Attend to customer\'s correspondences emails and letters accordingly
• Provide accurate, valid, and complete information by using the right methods/tools
• Handling phone calls and customers\' inquiry timely
• Work closely with team members and leaders to achieve quality results & productivity
• Participate in ad hoc projects or duties as assigned by the team leader or direct superior
• Respond to emails complaints from client/inquiries within the stipulated time set by management
• Work with the team to understand and comply with SOP, to maintain high level of customer service
• To monitor and follow up on the case resolution and escalate issues to superior

Benefits

• Full-Time position available
• 5 days a week

Additional Benefits

• 5 Working Days

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