Customer Care Executive
Petaling Jaya, Malaysia
Job Description
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Job Responsibility
All employees are required to perform temperature screening before entering the office and wear a mask at all times. Common surfaces are sanitized regularly. Ability to commute/relocate:
- Manage a high volume of daily inquiries (email, live chat, phone call, Whatsapp, social media, etc) by providing accurate, valid, and complete information.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Assist and guide customers to place orders on our sales channels
- Take the extra mile to engage and to deliver the best customer service to all of our customers.
- Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution.
- Work closely with the production and operation team to ensure products and services rendered can achieve high customer satisfaction.
- Improve the operational systems, processes, and best practices in support of the organization\xe2\x80\x99s mission.
- Contribute to the short and long-term organizational planning strategy.
- Possess an excellent command of the English language.
- The ability to speak, read and write in Mandarin will be a strong added advantage.
- Proven working experience in a sales or customer care role.
- Possess strong interpersonal communication skills.
- Self-initiator with a high sense of urgency.
- Enjoy working in a fast-paced environment (start-up experience is a plus).
- Excels at multitasking, prioritizing, and managing time effectively.
- Passionate about enhancing customer experience to promote retention and loyalty.
- Ability to remain calm and empathetic in high-stress situations.
- Attention to detail and analytical.
- Excellent interpersonal skills and collaboration.
- Data and performance-oriented, able to identify and manage up-selling and cross-selling opportunities.
- Knowledge in using any CRM tool will be an added advantage.
- Experience in e-commerce, retail, or consumer product support.
- Rotational shift
- Overtime pay
All employees are required to perform temperature screening before entering the office and wear a mask at all times. Common surfaces are sanitized regularly. Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
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Job Detail
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Job IdJD912978
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned