Job Description

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.

As a Customer Care Executive, you are responsible to be the point of contact for the customer. You are also responsible for order & invoice management and responding to customer feedbacks and claims.

How will you CONTRIBUTE and GROW?

Customer assistance

• Point of contact - General queries from customers from web, email and calls, in a timely and professional manner, while optimising the duration of call.
• Communicates to internal stakeholders relating to customer concerns and escalates, notifies customer care manager of business impacting problems.
• Answers incoming fax, letters and emails and web portal questions using guidance from AL written policy.

Order management

• Management of customer purchase orders.
• Verifies new customer accounts and works with Sales support team for creation and correctness of accounts in the business systems
• Checks for completeness of commercial requirements and ensures that order details in the system matches customer\xe2\x80\x99s requirements as indicated in customer documents

Invoicing management

• Answer customer specific questions regarding sales to invoice related documents.
• Might proceed corrective actions or transfer to marketing, and coordinate with them

Responsiveness to customer feedback and claims

• Responding to customer request for Coc/CoA (copy not creation of CoC or CoA)
• Responding to customer request for consumption analysis
• Responding & updating customers about their claims

Are you a MATCH?

Degree in Business with minimum 1-3 years experience in Manufacturing, Chemical Gas or related industries.

Team player, independent and good problem-solving skills

Excellent tele-communication skills and customer oriented.

**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide\xe2\x80\x99s scientific territory and have been at the core of the company\xe2\x80\x99s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide