Job Description

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a part of something BIG!We\xe2\x80\x99re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.Make an Impact by:

• Process customer requests within service level and accuracy target.
• Act on remendial report.
• To participate fully in team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and Team Leaders to achieve optimum efficiency and productivity.
• To escalate any unresolved issues, which cannot be completed within the agreed procedures.
• Participate in adhoc projects as requested by management.
• Any other duties assigned by Team Leader.

Skills for Success:

• Qualification : SPM/ STPM/ Certificate/ Diploma/ Degree in any related discipline.
• Entry level applicant are encourage to apply.
• Effectively bilingual in English and an effective team player with ability to interact with team to achieve goals & service excellence.
• Customer oriented with places meeting the customers\xe2\x80\x99 need as top priority and very quality conscious.
• Flexible to changes in work schedule and doing extended work hours if required.
• Wiling to accept 6 months contract jobs.
• Ability to learn quickly and work in a fast-paced environment.
• Computer literacy in MS Office.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!

Singtel