Customer Care Officer
Kuala Lumpur, Malaysia
Job Description
Rixos Resorts
Location:
(50000) , ,
Salary:
Competitive
Type:
Permanent
Main Industry:
Job ID:
123640434
Company:
Rixos Resorts
Posted On:
16 October 2022
Key Responsibilities:
- Assisting incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers' expectations.
- To channel and escalate any unresolved issues/complains to other stakeholders or next level within the agreed procedure.
- Proactively identify services and procedural which require improvement and make recommendations to the team leader in order to achieve team efficiency.
- Perform cross selling & education on company products & services
- Able to work closely with team members and leaders to achieve quality results and participate in ad hoc projects.
Requirements:
- At least Diploma/ Bachelors Degree in Business Studies/ Administration/ Management, Commerce or equivalent.
- Good business speaking English is pre-requisite. Able to converse in Mandarin is added advantage to take on the role.
- Fresh graduate is encourage and explore. Otherwise at least 1 year of working experience in the Customer Services is required for this position.
- Portrait excellent interpersonal and communications skills.
- Capable to coordinate across functions and groups.
- Willing to work on rotational shift basis.
- Health insurance
- Professional development.
- Industry: Customercare
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Job Detail
-
Job IdJD855142
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
-
EducationNot mentioned