Customer Care Officer Mandarin Team

Melaka, Malaysia

Job Description


Be a part of something BIG!Provide quality customer service to SingTel customers either by telephone or electronically.Make an Impact by:

  • Handle incoming call and enquiries from customers mainly in Mandarin, with demonstration of excellent customer service skill to meet and exceed customer\xe2\x80\x99s need.
  • Assist customer\'s queries on their prepaid account.
  • Perform checks and validation on customers\xe2\x80\x99 credit deduction.
  • Handling basic troubleshooting and setup for data connectivity. Take in service application and request for back office or self-processing.
  • Follow up and resolving customer complaint and problem and ensure it\xe2\x80\x99s close to satisfaction.
  • To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure.
  • Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management.
  • To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leader.
  • Work closely with team members and leaders at all times to achieve quality results & productivity.
  • Assist Team Leaders & senior officers in charge as and when required.
  • Proactively identify areas for service & procedural improvement and make recommendations to the team leader.
Skills for Success:
  • Customer oriented with good interpersonal and communication skill.
  • An effective team player with ability to interact with team to achieve goals & service excellence.
  • Proactive & have great sense of urgency.
  • Flexible to changes in work schedule.
  • Effectively bilingual in Mandarin & English language.
  • Self-driven individual with a positive attitude.
  • Rotational shift job. Monday to Sunday, 8.30am to 8.30pm.
Rewards that Go Beyond:Full suite of health and wellness benefits.Ongoing training and development programs.Internal mobility opportunities.Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!

Singtel

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1063608
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Melaka, Malaysia
  • Education
    Not mentioned