Job Description

Full Time Customer Care Officer Jobs, salary up to MYR 2,800 in Ogawa Shah Alam - Ricebowl
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Customer Care Officer
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Commission: MYR100 - MYR500
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Posted an hour ago o Closing 15 Jan 2026
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Working Location

• Kota Kemuning Shah Alam Selangor Malaysia 40460

Requirements

• Minimum Diploma/ Higher Diploma in qualification
• Preferably with at least 3 years' working experience preferably in Customer Service or Administrative function.
• Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage
• Fresh graduate are welcome to apply
• Customer oriented with good interpersonal and communication skills.
• Highly motivated and ability to work well within a team.

Responsibilities

• Responsible in handling all customer enquiries and request from various platforms promptly and professionally.
• To update and maintain customer interaction in the database.
• Ensuring that all enquiries / cases are replied and recorded within the stipulated time.
• To assist in resolving customer complaints tactfully
• To maintain amicable working relationship with business partner and customers
• Prepare of monthly reports and documentation

Benefits

• 5 working days
• Min 14 Days Annual Leave per year
• Birthday Leave, compassionate Leave and etc
• Medical and insurance benefit
• Staff Purchase

Additional Benefits

• Training Provided
• 5 Working Days

Skills
Communication Skills Product Knowledge Patience Problem-Solving Skills Active Listening Problem Solving Customer Service Conflict Resolution Empathy
Important Information
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Skills Required