Job Description

Location of Project :

Bangunan Sultan Iskandar (BSI) / CIQ Johor Bahru

Employment Type :

Contract

Work Schedule :

Shift (7:00 am - 7:00 pm / 7:00 pm - 7:00 am)

Job Summary:

The Customer Care Personnel is responsible for managing and coordinating all incoming complaints, service requests, and inquiries from residents or the public. This role ensures all reports are accurately logged, verified, and directed to the relevant technical personnel for prompt action. The position requires high alertness, accuracy in communication, and a proactive attitude in handling both internal and external service issues.

Job Responsibilities:

Receive complaints and service requests from

residents or the public

via

WhatsApp or phone calls

.

Obtain and verify all complaint details

, including location, category (trade), and issue description.

Assign and inform the relevant Technician

according to the designated zone or trade.

Log complaints into the system

, generate

Work Orders (WO)

, and update status or remarks as necessary. Record and monitor

Self-Finding reports (internal findings)

and ensure proper documentation in the system. Log and track

Corrective actions

initiated by

JKR or Residents

, ensuring timely follow-up and completion. Maintain continuous

alertness and responsiveness

to all incoming messages or calls to ensure no delay in complaint handling. Provide

regular updates to supervisors or engineers

on complaint trends, urgent cases, and unresolved issues. Assist in preparing

daily and weekly reports

on complaints, response time, and corrective actions taken. Perform any

other related tasks

assigned by the supervisor to support smooth operation of the Customer Care function.

Job Requirements:

Certificate/Diploma in Business Administration, Customer Service, or related field. Minimum

1-2 years of experience

in customer service, helpdesk, or facility management environment. Good communication skills in

Bahasa Malaysia and English

(both verbal and written). Strong organizational and multitasking abilities with attention to detail. Familiar with

Microsoft Office, WhatsApp communication, and work order systems

. Able to work under pressure and respond promptly to urgent issues. Pleasant, patient, and service-oriented personality. Willing to work according to shift scheduling. Immediate availability will be preffered.
Job Type: Contract

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

What is your expected salary? What is your notice period?
Education:

STM/STPM (Required)
Experience:

Customer support: 2 years (Required)
Work Location: In person