Customer Care Specialist
Kuala Lumpur, Malaysia
Job Description
\xef\xbb\xbfClient Background:IT software company.Industry: ITLocation: Plaza Ativo DamansaraHeadcount: 1Tenure: PermanentRemuneration:- Basic salary- Other company benefitsResponsibilities:
- Update account maintenance and assist to ensure of the subscription benefit customer care.
- Assist to get feedback on the Customer Satisfaction Score Tracking
- To ensure customer aware of the subscription renewal period timeline
- Follow up with customer subscription renewal status
- Support customer enquire or concerns directly to ensure the matter being address
- Support as representative person to vendor on our forecast update
- Update CRM Assets Management
- Assist to update the monthly and quarterly report to respective person and management
- Perform any ad-hoc assignments as required by the Management
- Diploma or higher education in any area
- Well-spoken in English
- Empathy and problem solving
- Energetic when talking
- Fresh graduates are encouraged to apply
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Kuala Lumpur
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Job Detail
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Job IdJD1073689
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned