Job Description

Company Description:

Shinjiru Technology Sdn Bhd is a leading web hosting and cloud solutions provider in Malaysia, dedicated to delivering secure, reliable, and innovative digital infrastructure since 1998. With a strong focus on cybersecurity, data protection, and cutting-edge hosting technology, we empower businesses of all sizes to thrive in the digital landscape. Our commitment to excellence has made us a trusted name in the industry, providing services such as domain registration, web hosting, cloud solutions, and dedicated servers. Join our dynamic team and be part of a company that drives digital transformation with passion and expertise.

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Respond promptly to customer inquiries via phone, Telegram, email, live chat, or social media. Provide accurate information about products, services, policies, and procedures. Handle customer complaints or issues efficiently, ensuring proper resolution and follow-up. Maintain detailed and accurate records of customer interactions using the company's CRM system. Collaborate with internal departments (e.g., Sales, Operations, Technical Support) to address customer needs. Identify recurring issues and provide feedback to improve processes, products, or services. Meet or exceed service level targets such as response time, resolution time, and customer satisfaction scores. Assist in onboarding new customers and providing guidance on product or service usage. Stay updated on product knowledge, company policies, and industry best practices. Contribute to team efforts by achieving individual and departmental KPIs.

Job Requirements:

Diploma or bachelor's degree in business, Communications, or related field (preferred). Proven experience in customer service, call centre, or related field. Excellent verbal and written communication skills in English and Malay. Strong problem-solving and conflict-resolution abilities. Ability to multitask, prioritize, and manage time effectively. Proficient in Microsoft Office Suite and CRM/customer service software. Positive attitude, patience, and empathy when dealing with customers. Willingness to work flexible hours, including weekends or shifts (if required).
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Additional leave Flexible schedule Free parking * Opportunities for promotion