Customer Care Support (Remote) Job in FYA Network Telecommunication

Customer Care Support (remote)

Remote, MY, Malaysia

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Job Description

Work by shift, work from office, and work from home if support night shift, weekend and public holiday

Additional allowance provided Chinese-speaking candidates required. Competitive basic salary and allowances offered. Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer's lodged issues and ensuring that it is resolved and responded to promptly. Identify errors/bugs and guide customers to troubleshooting and problem-solving. Escalating unresolved customer complaints to the 2nd level or technical department. Updating the resolution progress to the customer timely and accordingly. Possessing excellent company packages and service knowledge to enhance customer support. Retaining the terminating subscribers with the management-approved offer. Manage and track all leads to ensure follow-up and conversion.

Benefits:

Friendly and open-concept working environment Supportive team culture with opportunities for growth
Interested candidate may send your resume to wanhuei@freshtel.my or contact 016-6206977.

Job Type: Full-time

Language:

Chinese (Required)
Work Location: Remote

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