Job Description

Oversee and manage daily customer interactions, order processing, logistics inquiries, and complaint resolution, ensuring alignment with company values and strategies. Collaborate cross-functionally, liaising with various internal teams, monitoring inventory, facilitating smooth deliveries, and driving improvement initiatives to enhance customer satisfaction and operational efficiency.Core Responsibilities:

• Work collaboratively with the team to uphold the company\'s values and strategy.
• Manage daily orders and communication, logging interactions into the CRM system.
• Act as the primary customer contact for product, sales, and logistics information.
• Collaborate with various teams (finance, demand, logistics, sales) to address key priorities.
• Monitor orders against available inventory and ensure smooth delivery processes.
• Prepare necessary documentation for customer deliveries.
• Assist in accounts receivable for key accounts and address overdue invoices.
• Address and resolve customer complaints promptly.
• Drive improvement initiatives for enhanced customer satisfaction and efficiency.
• Maintain updated record-keeping folders.
• Attend daily meetings to report concerns and responsibilities assigned by the Customer Service Leader.

Regional exposure (European market)|Regional stakeholder managementQualified candidates will have:

• Diploma or Degree in Business Administration, Sales or Marketing.
• Minimum 2-4 years of customer service experience in order management. Experience in logistics or 3PL industries is an advantage.
• Proficiency in computer skills: MS Word, MS Excel, MS PowerPoint, ERP, CRM.
• Excellent oral and written communication skills in English & Spanish.
• Work in a team or independently

Our client is a renowned player within the Manufacturing industry with a global presence for over a century. They are currently looking for an Order Management / Customer Service (US Shift) to join their dynamic team to assist in the business of the company.

• Opportunities to further develop and nourish your professional skills.
• Conducive work environment that encourages growth, open communication and constant learning & development platforms

Michael Page