Customer Engagement Specialist (nationwide) (front Desk)
Job Description
JOB LOCATIONS : Georgetown, Penang Federal Highway, Petaling Jaya Glenmarie, Shah Alam Batu Caves, Kuala Lumpur Ipoh, Perak Johor Bahru, Johor JOB RESPONSIBILITIES : Greet and welcome walk-in customers and guests Attend to customers\' needs Assign customers to Sales Executives / Customer Service Consultants Handle first level customer queries/complaints Answer incoming & redirect calls, and take & forward messages Conduct post-delivery CSI/CLI surveys Conduct service reminder or any Sales/After Sales customer related calls Contribute and participate in company / MBM related / organised events and roadshows Manage incoming mail and packages Take and keep proper records/logs of walk-ins, demos, etc Prepare reports and handle general administration JOB REQUIREMENTS : Min Diploma/ Degree in qualification Possess minimum 2-3 year customer service/ frontline working experience. Pleasant personality with good communication and interpersonal skills Good command of written and spoken English & Bahasa Malaysia. Ability to converse in Chinese dialects/ Mandarin is an added advantage Candidate must be able to work on rotated weekends. Early shift starts as early as 8am and last shift ended as late as 7pm Interested candidate, kindly indicates your preferred job location(s) before submitting your resume via Linked-In or email to [HIDDEN TEXT]
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Job Detail
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Job IdJD998750
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned