Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today\xe2\x80\x99s \xe2\x80\x98iNTTerconnected\xe2\x80\x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world\xe2\x80\x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? The Global IP Network (GIN) Customer Engineer (CE) is responsible for the installation and management of Global IP Network services and network resources, including internet access (IP Transit), ethernet transport, and network security services for NTT customers worldwide. As part of the Customer Engineering team, the Customer Engineer will interact closely with our high profile clients to ensure seamless delivery of GIN services anywhere on our global network.

Working at NTT

We are searching for a Customer Engineer to integrate our Global IP Network (GIN) team.

The GIN Customer Engineer (CE) is responsible for the installation and management of Global IP Network services and network resources, including internet access (IP Transit), ethernet transport, and network security services for NTT customers worldwide. As part of the Customer Engineering team, the Customer Engineer will interact closely with our high profile clients to ensure seamless delivery of GIN services anywhere on our global network.

Responsibilities

• Work closely with NTT Sales, Network Operations, Sourcing, and NTT regional staff to provision and support Global IP Network services;
• Track all aspects of service provisioning and regularly communicate with NTT customers;
• Manage orders with 3rd party vendors such as collocation and telecom carriers;
• Troubleshoot service issues including carrier circuit and routing issues (OSI Layers 1/2/3);
• Configure and validate network configurations;
• Maintain internet resources for NTT, including evaluation and processing of IP address request, register and maintain RPKI Route Origin Authorizations, maintain WhoIs data (SWIP), register route objects in the NTT Internet Route Registry (IRR) and administrative work with the various Regional Internet Registries (RIR) and National Internet Registries (NIR), including APNIC, ARIN, JPNIC, LACNIC, and RIPE;
• Engage with network operations on support escalations;
• Manage network migration work to support network growth;
• Maintain and update customer data in GIN OSS systems;
• Attend and participate in industry events, including NANOG and RIPE;
• Manage or support various special projects and miscellaneous tasks, as requested.

Responsibilities

• Work closely with NTT Sales, Network Operations, Sourcing, and NTT regional staff to provision and support Global IP Network services
• Track all aspects of service provisioning and regularly communicate with NTT customers
• Manage orders with 3rd party vendors such as collocation and telecom carriers
• Troubleshoot service issues including carrier circuit and routing issues (OSI Layers 1/2/3)
• Configure and validate network configurations
• Maintain internet resources for NTT, including evaluation and processing of IP address request, register and maintain RPKI Route Origin Authorizations, maintain WhoIs data (SWIP), register route objects in the NTT Internet Route Registry (IRR) and administrative work with the various Regional Internet Registries (RIR) and National Internet Registries (NIR), including APNIC, ARIN, JPNIC, LACNIC, and RIPE
• Engage with network operations on support escalations
• Manage network migration work to support network growth
• Maintain and update customer data in GIN OSS systems
• Attend and participate in industry events, including NANOG and RIPE
• Manage or support various special projects and miscellaneous tasks, as requested

Requirements

• Language proficiency in English and Japanese
• At least 4 years of progressive experience in a customer-facing technical role
• Proven abilities in networking, including knowledge and experience with WAN and LAN technologies, such as primarily Ethernet (GE, 10GE, 100GE), routing protocols (Border Gateway Protocol \xe2\x80\x93 BGP), router configuration (including hands-on experience with Cisco IOSXR and Juniper JunOS routers), Domain Name Service (DNS) configuration, IP addressing and telecom circuit and cross-connect troubleshooting
• Experience managing orders with 3rd party vendors, including troubleshooting and escalating to meet customer requirements
• Experience with Linux, Windows and MacOS computing environments

Preferred Requirements

• Flexibility to accommodate work after business hours and on weekends, as needed, to support customer requests
• Possess strong customer service, problem-solving, organizational and analytical skills
• Bachelor\xe2\x80\x99s degree in the areas of engineering, computer science, information systems or equivalent work experience

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer \xe2\x80\x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology \xe2\x80\x93 backed with a 150-year heritage of using technology for good. With 40% of the world\xe2\x80\x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the group\xe2\x80\x99s many new \xe2\x80\x98firsts\xe2\x80\x99.

Making a difference \xe2\x80\x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self \xe2\x80\x93 in a progressive \xe2\x80\x98Connected Working\xe2\x80\x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career \xe2\x80\x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation