Job Description

:RESPONSIBILITIES:

• Conversant with the operation of Vertiv manufactured products
• Have a great understanding of 3rd party equipment currently covered by Vertiv service contracts
• Attend any required breakdown and any subsequent repair visit
• Performing daily operations, routine works, servicing, data collection, troubleshooting and assignment to ensure heating, ventilation & air conditioning (HVAC) system in data center and exchange building were maintain in efficient manner. Undertake equipment upgrades including software
• Participation in the Emergency on-call rotation
• Capable of working independently based upon training with supervision as required during stages of progression
• Cover varying locations within Peninsula Malaysia and Borneo.
• Working away from home for a full week at a time may be required, weekend working will also be required 7 X 24 Field Service availability when assigned.
• Regularly assume site person in charge responsibilities for Vertiv service work
• Resolve complex and persistent situations with Vertiv equipment on customer sites
• There are five main parts that make up this role: TECHNICAL KNOWLEDGE, SAFETY ASPECTS, ADMINISTRATION, CUSTOMER SATISFACTION and PERFORMANCE a balance to these five will be an important aspect of the role.
• Excellent Customer interaction skills with ability to interface with all functional areas of the company. Strong communication skills be able to communicate in a clear and concise manner with internal and external customers via telephone or person or in writing. Must have a professional demeanor in all communications.

REQUIREMENTS:

• Computer Literate.
• Possesses Diploma, Advance/Higher/Graduate Diploma, Engineering (Electrical/Mechanical) or equivalents.
• Previous experience in this role
• Must possess attitude with punctuality & communication skills.
• Excellent customer service skills, presentable and professional at all time.
• Self-starter, ability to plan effectively, organize, and manage time effectively
• Full valid driving license, GDL will be adding advantage
• Strong bias on fault finding
• Customer service - in potentially stressful situations
• Working with safety procedures and protocols
• Mechanical and Electronic/Electrical aptitude
• Self-motivation, ability to work with minimum supervision and conscientious of work under own initiative.
• Good understanding and experiencing handling electrical, mechanical and civil on operational scope.
• Competency in handling with industrial/data center air conditioning system including Precision unit, AHU, Chiller & Cooling Tower system.
• At least 2 year(s) working experience in Engineering (Electronic/Electrical), Mechanical or equivalent. Experience in Data center maintenance and qualified in air conditioning (NC2) will be advantage.
• Must possess attitude with punctuality & communication skills.
• Possess operational job knowledge, standard policies and procedures.
• Willing to travel, work overtime, working on weekends & standby for breakdown.
• Experience servicing, repairing and installing conventional and precision air conditioning system.

The successful candidate will embrace Vertiv\'s Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we\'re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company\'s career page located on Vertiv.com/CareersWork AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the country. This is not a position for which sponsorship will be provided. Individuals who may need sponsorship for work authorization now or in the future, are not eligible for hire.

Vertiv