Job Description

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Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers\' vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

Meaningful and Fulfilling Work
Inspiring and Caring Leaders
Global Talent Center
Recharge Your Potential

Responsibilities:

• Conversant with the operation of Vertiv manufactured products
• Have a great understanding of 3rd party equipment currently covered by Vertiv service contracts
• Attend any required breakdown and any subsequent repair visit
• Performing daily operations, routine works, servicing, data collection, troubleshooting and assignment to ensure heating, ventilation & air conditioning (HVAC) system in data center and exchange building were maintain in efficient manner. Undertake equipment upgrades including software
• Participation in the Emergency on-call rotation
• Capable of working independently based upon training with supervision as required during stages of progression
• Cover varying locations within Peninsula Malaysia and Borneo.
• Working away from home for a full week at a time may be required, weekend working will also be required 7 X 24 Field Service availability when assigned.
• Regularly assume site person in charge responsibilities for Vertiv service work
• Resolve complex and persistent situations with Vertiv equipment on customer sites
• There are five main parts that make up this role: TECHNICAL KNOWLEDGE, SAFETY ASPECTS, ADMINISTRATION, CUSTOMER SATISFACTION and PERFORMANCE a balance to these five will be an important aspect of the role.
• Excellent Customer interaction skills with ability to interface with all functional areas of the company. Strong communication skills be able to communicate in a clear and concise manner with internal and external customers via telephone or person or in writing. Must have a professional demeanor in all communications.

• Computer Literate.
• Possesses Diploma, Advance/Higher/Graduate Diploma, Engineering (Electrical/Mechanical) or equivalents.
• Previous experience in this role
• Must possess attitude with punctuality & communication skills.
• Excellent customer service skills, presentable and professional at all time.
• Self-starter, ability to plan effectively, organize, and manage time effectively
• Full valid driving license, GDL will be adding advantage
• Strong bias on fault finding
• Customer service - in potentially stressful situations
• Working with safety procedures and protocols
• Mechanical and Electronic/Electrical aptitude

Vertiv