Customer Experience Ambassador (ANZ) Job in EPS Ventures Sdn Bhd

Customer Experience Ambassador (anz)

Kuala Lumpur, M14, MY, Malaysia

https://my.mncjobz.com/company/eps-ventures-sdn-bhd

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Job Description

Responsibilities

Responsible for managing incoming and outgoing communications via all supported platforms Make informed decisions on claims based on terms and conditions and service expectations. Provide timely updates, resolutions, and clear communication on next steps. Follow up on outstanding documents or information without delay. Register all case information accurately in systems. Escalate issues outside authority limits with clear reasoning. Deliver exceptional support and guidance to customers, ensuring their inquiries are resolved efficiently and accurately, while also assisting and mentoring new team members to help them adapt and succeed in their roles. Work closely with internal teams and external partners to facilitate issue resolution and enhance overall customer satisfaction. Support Australia and New Zealand time zone.

Required Qualifications & Experience

Bachelor's degree in any field (preferred). Experience in claims adjudication, insurance, customer service or contact centre environment. Knowledge in electrical/IT appliances Extended Warranty claims is an advantage. Strong customer focus and ability to deliver satisfying outcomes. PC proficiency and ability to work with case management systems. Experience handling Australia and/or New Zealand customers, claims, or service expectations is highly preferred.
Job Type: Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Work Location: In person

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