Job Description

Job description:

1. Handle inbound calls from customers, addressing their inquiries

2. Provide accurate information about products and services

3. To key in tracing requests in CS Platform for tracing units and branches to further follow up

4. Escalate complex issues to the appropriate department or supervisor when necessary.

5. To arrange pick up order for customer & to provide CSTC reference number accordingly

6. Participate in training and coaching sessions to improve performance

7. Make outbound calls to follow up on customer inquiries or resolve issues

8. Respond promptly to customer inquiries via the social media platform

9. Engage with multiple customers simultaneously while maintaining high service standards

10. Handles myGDEX Technical Inquiries and refund processes

11. Ensure to meet department Key Performance Indicators (KPI)

12. Meet personal/team qualitative and quantitative targets

Qualifications:

Proven experience in customer relationship management, preferably in the shipping or logistics industry. Exceptional communication and interpersonal skills. Strong analytical abilities with a focus on data-driven decision-making. Proactive problem-solving skills and a customer-centric mindset. Ability to work collaboratively in a fast-paced, cross-functional environment. Minimum SPM qualification with 1 year working experience, or Minimum Diploma qualification in any field
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Health insurance Parental leave Professional development
Work Location: In person