We are looking for a proactive, customer-focused individual to join our solar panel company as a Customer Experience Consultant. You will be one of the front lines of ensuring our clients have a smooth, professional experience when interacting with us via phone, email or WeChat.
Key Responsibilities
Handle incoming customer calls and emails, responding professionally and in a timely manner.
Communicate with clients via WeChat, addressing enquiries, providing updates, and clarifying details.
Assist customers with general enquiries and provide basic technical support (e.g. answering FAQs, guiding users, escalating when needed).
Prepare regular reports on customer enquiries, common issues, trends, and performance metrics.
Maintain accurate records of client interactions and follow-up actions.
Coordinate with internal departments (technical, operations, sales) to resolve customer issues and improve customer experience.
Demonstrate a customer-centric attitude: listen to feedback, suggest improvements, and aim to ensure customer satisfaction.
Qualifications & Skills
Minimum SPM / Certificate. Diploma or equivalent is a plus.
Prior experience in customer service, support, call centre, or similar roles is preferred. Fresh graduates with strong communication skills also welcome.
Good command of English (written & spoken).
Strong interpersonal and communication skills; able to remain calm, patient and professional under pressure.
Basic technical aptitude; willingness to learn about solar panel systems, product specs, troubleshooting.
Good organisational skills, with attention to detail. Able to multitask: manage communications, follow ups, and reporting.
Comfortable working shifts and adhering to attendance policy.
Job Type: Full-time
Pay: RM2,000.00 - RM2,400.00 per month
Benefits:
Professional development
Work Location: In person
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