Job Description

• Bachelor\'s degree in hospitality, customer service, business, or related field (preferred).
• Strong interpersonal and communication skills.
• A customer-centric mindset with a passion for delivering exceptional experiences.
• Previous experience in customer service, hospitality, property management, or community management is a plus.
• Ability to work a flexible schedule, including evenings and weekends.
• Knowledge of co-living trends and the ability to adapt to the unique needs of co-living residents.
• Proficiency in Microsoft Office and other relevant software.

ResponsibilitiesCustomer Engagement:

• Proactively engage with customers to understand their needs, preferences, and feedback.
• Foster and maintain positive relationships with customers through regular communication and personalized interactions.
• Identify opportunities to enhance the customer experience and implement solutions.

Customer Support:

• Serve as the primary point of contact for customer inquiries, providing timely and effective responses.
• Assist customers in resolving issues, answering questions, and providing guidance on our products or services.
• Collaborate with other departments to ensure customer concerns are addressed promptly.

Complaint Resolution:

• Investigate and resolve customer complaints or issues, ensuring a fair and satisfactory resolution.
• Document customer interactions and feedback for analysis and continuous improvement.

Product Knowledge:

• Develop an in-depth understanding of our products or services to provide accurate information and recommendations to customers.
• Stay up-to-date on product updates and changes.

Customer Feedback:

• Solicit and collect customer feedback and reviews.
• Analyze feedback to identify trends and areas for improvement, and communicate insights to the relevant teams.

Customer Satisfaction:

• Monitor and report on key customer satisfaction metrics.
• Develop and implement strategies to improve overall customer satisfaction and loyalty.

Communication:

• Maintain open and transparent communication with customers via various channels, including phone, email, chat, and social media.
• Create informative and engaging content to keep customers informed and engaged.

Training and Support:

• Provide training and support to customers on using our products or services.
• Develop and maintain customer resources, including guides, FAQs, and tutorials.

Benefits

• Annual Leave, Medical Leave, EPF, SOCSO, EIS.
• Competitive salary and benefits package.
• Young, supportive and diverse working environment.
• Opportunities for professional growth and development.
• Office refreshments.
• Mon to Fri, 5 working days/ week.
• Medical reimbursement.
• Cozy Co-working space.
• Accommodation discount.
• Monthly activities and events.
• Onsite free parking/ Reachable by Public Transport.
• Other benefits.

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• 5 Working Days
• Staff Discount
• Medical Insurance

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