Customer Experience Manager (chinese Focus)
Kuala Lumpur, Malaysia
Job Description
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\xc2\xb7 Respond to users\xe2\x80\x99 inquiries via phone, email, chat, or social media in a friendly and professional manner. \xc2\xb7 Identify and assess customer needs to provide appropriate solutions and alternatives. \xc2\xb7 Resolve users\xe2\x80\x99 complaints by investigating problems and finding solutions that meet customer needs. \xc2\xb7 Follow up with customers to ensure that their issues have been resolved to their satisfaction. \xc2\xb7 Work collaboratively with other departments to ensure customer satisfaction. \xc2\xb7 Keep and maintain accurate records of customer interactions and transaction records. \xc2\xb7 Provide reports on customer feedback and suggestions to the management team. \xe8\x96\xaa\xe8\xb5\x84\xef\xbc\x9a RM1,500.00\xe8\x87\xb3RM2,500.00\xef\xbc\x88\xe6\xaf\x8f\xe6\x9c\x88 \xef\xbc\x89 COVID-19 \xe7\x9b\xb8\xe5\x85\xb3\xe8\x80\x83\xe8\x99\x91\xe4\xba\x8b\xe9\xa1\xb9:
SANITIZE TWICE A WEEK Ability to commute/relocate:
SANITIZE TWICE A WEEK Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
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Job Detail
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Job IdJD920135
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned