Job Description

Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today. Our contact centres provide a good entry point into the financial services industry and offer tailored development programmes to support career advancement. On a day-to-day basis you will be speaking to upwards of 80 customers a day, thriving in a busy environment. Our comprehensive training programme and on the job support will give you everything you need to succeed within the role. A Day In The Life Of Customer Experience Advisor

• Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients.
• Maintaining warm inbound calls, emails and live chats in a fast-paced contact centre.
• Play a supporting role in educating our customers around products and alternative digital banking platforms.
• Expanding the customer base by upselling and cross-selling banking products and services.

Person Specification

• SPM, Diploma /Bachelor\'s Degree in equivalent course.
• Ex Cabin Crews, Service Industry and Public Relation background are highly encouraged to apply.
• At least 6 months - 1 years of exposure in Customer Care agenda.
• Candidates who are able to converse fluently in Mandarin are encouraged to apply.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent conversational and interpersonal skills.
• Exceptional analytical, evaluative, and problem-solving abilities.
• Formidable judgement including negotiation and conflict resolution skills.
• Rotational shift work mode with 5 days of work and 2 days off.

Interested candidates please submit your application through Jobstore.com