Job Description

• Preferably candidate from Hotel / Tourism / Communication / Call Centre / Customer Service industry with excellent soft skills and communications skills in both English and Mandarin.
• Minimum 1-year experience in the related field preferred. However, fresh graduates are welcomed to apply too.
• Ability to type and speak clearly and concisely with fluency in English and Mandarin.
• Able to work on shift working hours.

Responsibilities

• Provide friendly and efficient service to the travel community of our client.
• Handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent situations.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).

Benefits

• 5 working days
• Nearby public transportation (LRT, Bus, KTM, ERL)
• Subsidized 50% of parking expense by monthly
• Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
• Provide 4 weeks\' comprehensive paid training
• 16 Days Annual Leave entitlement
• 14 Days Sick/Medical Leave
• Medical Insurance (cover Inpatient & Outpatient)
• EPF, SOCSO & EIS Contribution
• Attractive yearly bonus and increment
• Double paid if working on public holidays
• Gym membership -Corporate (Celebrity Fitness & Fitness First)
• Employee Referral (Payment in USD for each hire)
• Loyalty bonus entitlement for long service employees
• Internal Career Opportunities
• International Relocation Opportunities are available!
• Culture Diversification
• Dress code - Smart and Casual every day!

SkillsFluency in Mandarin Customer Service Communication Skills Problem-Solving Cultural SensitivityImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl