Job Description

WALK-IN INTERVIEW - CUSTOMER EXPERIENCE (INBOUND / OUTBOUND CALLS)

Join our dynamic team and be part of a leading automotive group!

Interview Location:

Carro (Formerly known as myTukar) Malaysia HQ

Address:

Level 10, Tower 3B, UOA Business Park, Unit 3B-10-01, No. 1, Jalan Pengaturcara U1/51, Section U1, 40150 Shah Alam, Selangor

Date:

8 & 9 October 2025 (Wednesday & Thursday)

Time:

10.00 AM - 5:00 PM

Attire:

Smart Casual

Documents to Bring:

Resume, copy of IC, and copy academic certificates

Walk in with confidence and drive your career forward with CARRO!
We look forward to meeting you!

Submit your application here

https://carrogroup.sg.larksuite.com/share/base/form/shrlgn9nrQg8rfAozOqCyIGycJc

Pay range and compensation package

Benefit from a competitive package with attractive perks and real income growth potential.

About your role

As part of our Customer Experience team, your main responsibility is to enhance customer satisfaction by actively promoting and clearly explaining Carro's products and services. This is a high-engagement, service-oriented role where you will manage inbound and outbound calls, nurture leads from multiple online and offline channels, and deliver seamless end-to-end support to customers.

What you'll be doing

Enhance customer experience by actively promoting and clearly explaining Carro's products and services. Manage inbound and outbound calls, ensuring prompt, professional, and effective communication with customers. Handle and nurture lead from Carro's online channels, calls, social media, and other platforms to deliver seamless end-to-end service. Assist customers with requests for service quotations, financing options, and retail inquiries accurately and efficiently. Coordinate qualified leads to the appropriate teams to maintain smooth operations and timely follow-ups. Respond to all enquiries quickly to meet Average Handling Time (AHT), First Call Resolution (FCR), and Turnaround Time (TAT) targets. Resolve customer complaints by coordinating with internal departments to ensure timely and effective resolutions.

Requirements

Willing to work on an alternate 6-day schedule, including weekends and public holidays. At least two years of experience in a related field; experience in dealership, automotive customer experience, sales, or service advisor roles is highly preferred. Proficient in Microsoft Office and call centre systems. Skilled in handling inbound calls, email servicing, live chat, and social media interactions. Strong organisational, communication, negotiation, and management skills. Able to work independently with minimal supervision and maintain a proactive "can-do" attitude. Previous experience in customer service or call centre environments is an advantage.

Work Schedule & Hours

Embrace a 6-day work week with rotational rest days -- ideal for those who thrive in a dynamic sales environment and value flexibility in their schedule.

Operation Hours:

Your shift will be a total of 45 hours per week over 6 days shift Your weekly schedule will be thoughtfully arranged by your supervisor to support both business needs and team balance.

About Carro

Carro has carved out a reputation as Southeast Asia's largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you'll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

Join the region's largest online automotive marketplace with offices in 7 countries. Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning. Formal and informal learning and development programmes to support your growth and career progression. Comprehensive benefits including medical, insurance and wellbeing. Learn from some of the most experienced mentors in the technology and automotive space. Meet and interact with colleagues from all around Asia. Pursue opportunities to work at departments in other countries and regions. Diverse and inclusive working environment with modern workspaces. Fun and engaging employee events, initiatives, and celebrations.
Job Type: Full-time

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Work Location: In person