Job Description

Responsibilities:

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA.

Requirements:

Candidate must possess at least a SPM. Required language(s): English (able to converse in Mandarin will be an added advantage). Minimum 1 year of working experience in the service industry will be an added advantage for this position. Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided Applicant must be willing to work on rotational shifts and off day Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest. Applicant must be willing to work in Ara Damansara, Selangor (Near to public transport)

Benefit:

5 working days in a week EPF & SOCSO Sick leave Annual leave Assess to public transport Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader>Senior Team Leader > Assistant Manager > Manager > Senior Manager IJP - Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Job Type: Contract
Contract length: 24 months

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

Day shift Night shift Rotational shift
Language:

Mandarin (Required) English (Required)
Work Location: In person