Job Description

About the Role

This is a placement for a client of Straat-X ICT Sdn Bhd, who is looking for

Customer Operations Executive

position. This is not your typical support role. We're looking for a

smart, proactive generalist

who thrives on solving problems, improving systems, and delivering outstanding customer experience.

As part of a

small, high-performing team

, you'll play a key role in shaping how we operate, serve customers, and scale efficiently. Your impact will be immediate and meaningful across all aspects of customer operations.

Job information

Contract Type:

Full-time, permanent employment

Work Type:

Home-based setup

Work Schedule:

7:00 AM - 4:00 PM Eastern US Time (Shift 1) & 2:00 PM - 11:00 PM Eastern US Time (Shift 2)

Salary range:

RM 4000 - RM 5500

There will be additional performance bonus as additional incentives

Key Responsibilities

1. Frontline Support

Address customer inquiries and resolve issues quickly, empathetically, and accurately. Deliver high-quality support across email, chat, or other communication channels.

2. Customer Onboarding & Success

Guide new customers through the onboarding process and set clear expectations. Help customers understand and maximize use of our systems and products.

3. Proactive Outreach

Identify potential customer challenges before they escalate. Conduct proactive follow-ups to ensure smooth operations and positive experiences. Build and maintain long-term customer relationships through trust and responsiveness.

4. Ownership & Process Improvement

Take full ownership of your daily tasks and deliverables. Help refine and improve standard operating procedures (SOPs) for greater efficiency.

5. Internal Collaboration

Work closely with cross-functional teams (e.g., Product, Tech, Sales) to relay customer feedback and drive continuous improvement.
Skills and Qualifications

No formal education requirement. Selection is based on

skills

and

experience.

2-3 years of experience

in

operations, customer success, or customer support

, preferably within a

startup or high-growth environment

(Compulsory). A

natural problem-solver

with analytical thinking and a bias toward action (Compulsory).

Excellent communicator

- clear, concise, and confident in both written and verbal English.

Self-motivated

, independent, and comfortable working remotely (Compulsory). Highly

organized and detail-oriented

, with a continuous improvement mindset.
Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Flexible schedule Health insurance Professional development Work from home
Application Question(s):

Expected salary? Notice period? Availability to join?
Experience:

Operations: 2 years (Required) Customer success/ support: 2 years (Required)
Language:

English (Preferred)
Work Location: Remote