Job Description

Position:

Customer Operations Support Specialist

Employment Type:

12-month contract (renewable)

Location:

UOA Corporate Tower, Bangsar South, Kuala Lumpur

Working Arrangement:

5 days a week, onsite (Monday to Friday)

Working Hours (MY time):

8:30 AM - 5:30 PM

About the Role

This position is responsible for managing the full Order-to-Cash (O2C) process, ensuring timely and accurate order fulfillment, billing, and customer service support. The role requires close coordination with internal teams to resolve order and billing issues while maintaining customer satisfaction and data accuracy.

Key Responsibilities

Process and fulfill customer orders accurately and on time. Handle order amendments, cancellations, rush orders, and dispute resolutions. Coordinate with the Supply team on inventory management and stock availability. Manage billing, invoicing, and Letter of Credit vetting. Respond to customer queries and follow up on invoice payments. Maintain and update customer records, master data, and pricing details. Collaborate with Indirect Tax, Legal, and Trade Compliance teams on trade-related matters. Support month-end closing activities and generate customer feedback reports.

Qualifications

Proven experience in end-to-end Order-to-Cash and sales order processing. Hands-on experience in SAP FI/CO Finance and order management systems. Background in sales order management or supply chain operations. Strong analytical, adaptable, and results-oriented mindset. Good to have: SAP expertise and experience in the oil & gas industry.
Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,600.00 per month

Work Location: In person