Job Description

Position: Order Management Specialists

Salary: Basic up to RM3,200 with statutory contribution (Based on experience and qualifications)

Contract Duration: 12 months contract

Working Hours: Monday - Friday (9am-5.30pm)

Working Address: Lot 3, Level 9, Menara Great Eastern 2, No. 50, Jalan Ampang, 50450 Kuala Lumpur

Requirement:

• Advanced written and verbal English language competency
• Advanced numeracy skills
• Minimum of 2-years\' experience working in high volume complex transactional data entry role
• Minimum 12000 kh and 98% accuracy level
• Demonstrated advanced excel skills
• Effective time management skills
• Minimum of 2 year in Order Management environment
• Experience in working with databases in an electronic office environment
• Ability to deal with difficult people
• Ability to analysis problem and develop solutions quickly
• Ability to work with multiple databases

Desired:

• Previous experience in working for a publishing company
• Participation in process improvement activities

Professional Skills:

Essential:

• Tertiary qualifications in basic accountancy or business

Desirable:

• Process Improvement Experience
• Analytical and Reporting Experience

Responsibilities:

• Apply logic and established business rules pertaining to the 5 operating companies as well as a number of international subsidiaries in the processing of transactions
• Apply financial logic when processing, understanding relevance to financial reporting and impact on businesses within WK
• Ensure accuracy in the processing of credit card payments
• Accuracy in the maintenance of customer address and account set up
• Comply with customer Privacy, Spam and GST/vat legislation in the handling of account and customer data, which differs across different operating companies
• Interpret and analyse intercompany orders
• Interpret and analyse submitted spreadsheets
• Tracking of incoming and outgoing requests
• Currency conversion for intercompany orders
• Liaise and communicate with WKAP group of companies on international customer service issues and orders
• Identify and refer for management\'s attention trends in product cancellations
• Interpret and analyse Bookshop orders
• Apply established business rules to product returns
• Investigate, resolve and do root cause analysis towards complaints raised by internal business
• Promote Quality/process improvement methodology and encourage innovative ideas from the team
• Assist in weekly and monthly auditing and QA
• Assisting with monthly reports for OMT
• Technical training of the team
• Supervision of OMT team members

Serious applicants may send your resume to Nursabrina_Zaidi@persolkelly.com

Only qualified candidates will be contacted for interview.

We thank you for your application.

Reference Number:

Contact Details:

Nursabrina_Zaidi@persolkelly.com

Profession:

Procurement and Supply Chain
Procurement & Purchasing

Company:

PERSOLKELLY_RHQ

Date Posted:

23/03/2023 4:15:00 PM

PersolKelly