Job Description

Position: Order Management Specialists Contract Duration: 12 months contract Working Hours: Monday - Friday (9am-5.30pm) Working Address: Lot 3, Level 9, Menara Great Eastern 2, No. 50, Jalan Ampang, 50450 Kuala Lumpur Requirement: Advanced written and verbal English language competency Advanced numeracy skills Minimum of 2-years\' experience working in high volume complex transactional data entry role Minimum 12000 kh and 98% accuracy level Demonstrated advanced excel skills Effective time management skills Minimum of 2 year in Order Management environment Experience in working with databases in an electronic office environment Ability to deal with difficult people Ability to analysis problem and develop solutions quickly Ability to work with multiple databases Desired: Previous experience in working for a publishing company Participation in process improvement activities Professional Skills: Essential: Tertiary qualifications in basic accountancy or business Desirable: Process Improvement Experience Analytical and Reporting Experience Responsibilities: Apply logic and established business rules pertaining to the 5 operating companies as well as a number of international subsidiaries in the processing of transactions Apply financial logic when processing, understanding relevance to financial reporting and impact on businesses within WK Ensure accuracy in the processing of credit card payments Accuracy in the maintenance of customer address and account set up Comply with customer Privacy, Spam and GST/vat legislation in the handling of account and customer data, which differs across different operating companies Interpret and analyse intercompany orders Interpret and analyse submitted spreadsheets Tracking of incoming and outgoing requests Currency conversion for intercompany orders Liaise and communicate with WKAP group of companies on international customer service issues and orders Identify and refer for management\'s attention trends in product cancellations Interpret and analyse Bookshop orders Apply established business rules to product returns Investigate, resolve and do root cause analysis towards complaints raised by internal business Promote Quality/process improvement methodology and encourage innovative ideas from the team Assist in weekly and monthly auditing and QA Assisting with monthly reports for OMT Technical training of the team Supervision of OMT team members Serious applicants may send your resume to [HIDDEN TEXT] Only qualified candidates will be contacted for interview. We thank you for your application.

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