Job Description

The main purpose of the Team Manager role is to lead the Order management team who supports the quotes to cash process in the China market. This is a position that involves significant contact with internal stakeholders, requires collaboration with other teams and managers, and, at times, even communicate directly with the client. To resolve issues with delinquent accounts. The individual will be responsible for driving the achievement of defined key performance targets while adhering to departmental and compliance policies and processes. Responsibilities . Manage a team of at least 10 Order Management Specialists. Build and maintain close partnerships with stakeholders in Sales & Account Management (SAM), Finance, Credit Management, and others. . Responsible for performance and results of direct and indirect reports. . Drive and support large-scale projects impacting internal teams and external customers. . Improve employee engagement and champion employee retention. . Coach skills and behaviors to improve staff\'s performance and develop their capabilities. . Work independently on multiple activities, showing appropriate prioritization and escalation skills for themselves and team. Work with Knowledge Specialists/Trainers to ensure team members have up-to-date training/knowledge skills needed to effectively perform their job. . Handle customer queries and communication in a professional and service-minded manner ensuring that timely resolution is provided. . Show a continuous service improvement mindset to improve the processes, systems and tools including partnering with the support functions to remove operational barriers. . Ensure effective performance/feedback mechanisms are in place to continually track and improve performance across the team. . Raise critical delays to internal groups and any issues to management. Required Skills and Experience . Bachelor\'s or master\'s degree. . 1 to 2 years of relevant work experience. . Microsoft Office Skills - Outlook, Word, Excel. . Excellent written and verbal communication skills in English. . Highly proficient in Mandarin (speech & written) . Strong team building, staff/stakeholder management and organizational skills. . Ability to deliver customer satisfaction whilst ensuring company goals are met. . Ability to multi-task and has attention to details. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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