Job Description

Customer Order Scheduler

Malaysia - Hybrid, Home Office & Penang Office

• Manages all aspects of customer order prioritization, proactively identifying and overcoming obstacles.
• Collaborates with internal teams to expedite order scheduling and to resolve issues efficiently.
• Interfaces with Sales Operations regarding part allocations and order prioritizations.
• Works daily with Logistics team to maximize daily and weekly customer order delivery creation and shipment.
• Utilizes exceptional SAP , Kinaxis and Excel skills in the execution of responsibilities.
• Coordinates with Procurement, Order Management, Logistics etc. to resolve material availability / order issues.
• Monitors and proactively address issues pertaining to customer order schedules.
• Seeks ways to improve upon the status quo.
• Serves as backup to other schedulers as needed.

Essential Functions

• Schedules customer orders in a multi-product line, SAP environments.
• Coordinates customer orders, expedites within agreed upon timelines, efficiently meeting SLAs.
• Provides excellent customer service by quickly resolving complex issues related to orders, escalating as appropriate with clear and concise communication.
• Develops and maintains a monitoring process and metrics for management based upon tasks, goals and timeframes.
• Prepares and delivers reports to senior management.
• Responds to Sales Operations inquiries related to open/closed orders, product availability, lead times and pricing.
• Able to multi-task and work well in a team and individually.

Essential Skills

• SAP or other ERP systems
• Kinaxis / Rapid Response OR other advanced Planning and Scheduling (APS) software.
• Microsoft office tools \xe2\x80\x93 Teams, Excel, PowerPoint, Word
• Business Intelligence software \xe2\x80\x93 Power BI / Tableau
• SharePoint

Qualifications

• Strong analytical skills with good computer literacy in Microsoft Office, SAP, Kinaxis.
• Good communication skills (written and oral).
• Possess good attention to detail and able to follow through on issues.
• Deadline driven with the ability to work in a fast-paced, team-orient environment.
• Problem-solving skills with the ability to accomplish tasks and navigate situations with limited, sometimes ambiguous information.
• Comfortable working remotely and with team in different time zones.
• Good knowledge of MRP, scheduling and order management processes.
• Bachelor\xe2\x80\x99s degree with 3+ years of related work experience OR Master\xe2\x80\x99s degree with 1+ years of related work experience.
• Prefer work experience in the High tech, Telecommunication industry OR client order management.

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Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.

Infinera