Job Description

Malaysia

Job details Posted 19 June 2023 SalaryRM6500 - RM8000 per month LocationPetaling Jaya Job type Discipline Reference264201_1687156389

Consultant

Principal Consultant, Finance Shared Services

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Customer Programme Manager / Services Delivery Management

Job description

• International MNC Environment
• Competitive Remuneration Package & Career Plan
• Opportunity to work with multiple countries

About our Client

Our Client is a Multinational Company and a top leader in its respective industry. Being a public listed MNC with over billions of revenues, they invest massive resources into their staff training programme to develop their people from the ground. They are currently looking for multiple positions - Customer Programme Manager / Services Management Manager (individual Contributor)

You work with internal teams (legal, Sales Channel Team, Regional Sales Managers etc) to develop programs & Services that will best meet the needs of the customers, all while ensuring that these programs are profitable for the company as well.

Responsibilities

• Provide training to internal teams on Quantum Service Partner developments, service & training pricing and obtain feedback on where improvements can be made.
• Coordinate training for partners in accordance with contractual requirements, including but not limited to providing visa letters, interacting with training team, and other tasks required to assist the partner in completing the required training.
• Generate and maintain up to date Program Guides, Partner Packages, documentation, and information on Service Partners, working collaboratively with internal Service, Marketing and Sales teams.
• Provide Quarterly Business Review by partner for internal discussion and complete scorecard metrics as well as external by partner upon request maintaining records by quarter.
• Follow up quarterly with relevant team members and Providers to ensure policies pertaining to the programs are being implemented.
• Drafting and negotiation of contractual agreements including but not limited to: contractual agreements for QSP, Self-Support customers, and hybrid models for QSP/TPM coverage in remote areas, ensuring to engage manager and Quantum legal as applicable.
• Weekly reporting on achievements, areas of difficulty, ideas for improvement, areas for development and needs for assistance to Manager.
• Acknowledges the importance of delivering unparalleled customer satisfaction on every project.
• Evaluating and implementing potential changes to service partners in problem areas

Requirements

• Experience working in International Business operations will be great
• Minimum 4 years of working experience
• Ability to work with various partners & Teams within the company, with experience working with internal Regional sales manager, Legal team, sales Channel partner etc being advantageous
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

How To Apply
Submit your resume and APPLY NOW by clicking the button below.

For similar roles, please visit or send in your resume to Andrew.chua@ambition.com.my quoting (Customer Programme Manager or Services Delivery Manager)

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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Customer Programme Manager / Services Delivery Management

Petaling Jaya Posted about 18 hours ago

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We are committed to Building Better Futures for the organisations we work for, the professionals we help, and our own employees.

JTK Number: JTKSM 995

Company Registration Number: 201301019088 (1048918-T)

Malaysia

Ambition Group Malaysia, BO1-B-10, Boutique Offices 1 Menara 2, 3, Jalan Bangsar, KL Eco City

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