Job Description

Senior Manager, Professional Services Delivery

Location: Kuala Lumpur, Malaysia

Model of Work: Hybrid

Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the world\'s largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum\'s proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Overview

Serve as a People Leader in Professional Services (PS) business unit with P&L/Revenue/KPI responsibilities for the organization. This role holds overall accountability for all service delivery to clients in the region and selected global clients, with combined responsibilities in business delivery, business development and people management. Will work across functions and territories to drive business execution and develop robust relationships.

Responsibilities

• Responsible for driving successful project deliveries in Hydrocarbon Management for Upstream and Midstream customers in local, regional markets
• Drive repeatability and consistency across market segment implementations
• Manage and lead high performing team of 30+ employees in Malaysia office
• Manage to quarterly customer satisfaction, revenue and project quality goals
• Act as a trusted advisor for clients at (senior) management level
• Manage customer satisfaction across implementation projects including managing relationships with senior customer leadership
• Coordinates to ensure all staffing needs are addressed, ensuring all resources appropriately managed and utilized
• Responsible for overall talent in market segment, including both the recruitment and development of personnel to meet critical needs and mitigate potential resource risks in organization
• Create positive and rewarding workplace for employees
• Monitor employee engagement and define plans to improve overall engagement and retention
• Support Sales activities, ensuring messaging for services clearly defined and accurate
• Responsible for ensuring high degree of quality of any Services participation in Sales activities
• Be able to effectively contribute to and communicate Company and Services organizational goals and ensure key performance indicator alignment across business segment
• Be able to effectively define market segment organizational roles and responsibilities and ensure alignment across business segment
• Drive effective cross-organizational collaboration including Sales, Support, Customer Success, Product and Engineering
• Contribute to strong team culture in professional services organization
• And other duties as assigned.

Requirements

• Bachelor\xe2\x80\x99s degree or equivalent in technology or business
• 10+ years in software implementations, preferably large enterprise solution implementations
• 5+ years leadership experience managing teams of 20+
• Management of revenue, customer satisfaction and project quality goals
• Ability to utilize MS Office applications including Excel, Word, PowerPoint, etc.
• Experience in customer facing roles at the executive level
• Experience working with partner networks
• Excellent verbal and written communication skills and the ability to effectively deliver presentations to all levels of the organization.
• The ability to understand business goals and recommend approaches to effect continual improvements.
• Strong organizational skills and an ability to prioritize multiple responsibilities/projects
• Demonstrated ability to collaborate with peers in a team-oriented environment.
• Effective project management and change management skills
• Strong leadership skills, driving positive and rewarding culture
• Strong interpersonal skills, capable of driving to solutions across organizations
• Ability to travel up to 25%
• Fluent in English, both written and verbal

Preferred Skills

• Experience in hydrocarbon management preferred but not required
• Strong project management experience, preferably with agile methodologies
• Demonstrated successful presentation skills in sales activities.

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver\xe2\x80\x99s License Verification and Passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in Malaysia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit .

Diversity Statement: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Quorum Software